Twitter Chat: How Social Customer Care Can Be Your Best Marketing Tool - Transcript & Summary

ManageFlitter TwitterChat with Dan Gingiss

Thanks to all who participated in the ManageFlitter #SocialROI Twitter Chat on
Tuesday, 11th April 2017.

Madalyn Sklar hosted a Twitter Chat with Dan Gingiss around the topic of
"How Social Customer Care Can Be Your Best Marketing Tool"

Details of our next Twitter Chat:

Topic: Optimizing Instagram for Business
Guest: Sue B Zimmerman - Instagram Expert
Date & Time: Tuesday, 18th April 2017, 6.00pm EDT
Channel: #SocialROI Chat

Click here for more information about our Twitter Chats.

Below is a curated version of the Twitter Chat with Dan Gingiss.

Questions

  1. How does customer service fit into social media marketing and which platforms are best suited for it?
  2. In your opinion, what 3 things make up an exceptional customer experience on social?
  3. How can customer care impact ROI?
  4. Which businesses are successfully using social customer care as a marketing tool? What are they doing well?
  5. Response times are crucial. Talk us through what the average response time looks like vs. customer expectations.
  6. Is it better to settle disputes and complaints publicly or privately? Why?
  7. Describe one of the best customer experiences you’ve ever had. What made it memorable?
  8. Where is social media customer service going in 2017? Will Messaging apps play a big role in the future of CX?

Guest Answers

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Guest Answers

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We hope the above has provided some useful information.
Join our next #SocialROI Chat next week on
Tuesday, 18th April 2017, 6.00pm EDT.
 

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