Twitter Chat: Customer Service in the Age of Social Media - Transcript & Summary

ManageFlitter TwitterChat with Jay Baer

Thanks to all who participated in the ManageFlitter #SocialROI Twitter Chat on
Tuesday, 23rd May 2017.

Madalyn Sklar hosted a Twitter Chat with Jay Baer around the topic of
"Customer Service in the Age of Social Media."

Details of our next Twitter Chat:

Topic: Writing Content That People Want To Share
Guest: Rebekah Radice - Social & Marketing Influencer, CMO at PostPlanner, Columnist at Inc & Huffington Post
Date & Time: Tuesday, 30th May 2017, 6.00pm EDT
Channel: #SocialROI Chat

Click here for more information about our Twitter Chats.

Below is a curated version of the Twitter Chat with Jay Baer.

From the CEO Questions:

  1. ManageFlitter has been around for over 7 years. What are some of the biggest customer service challenges you've faced?
  2. Can you recall an instance where a customer taught you something that you otherwise wouldn't have learned? What was it?

Guest Questions:

  1. Many businesses neglect to respond to their customers on social media. Why do you think this is the case?
  2. Do you think social media has caused people to complain more and if so, why?
  3. "There is no such thing as a bad customer." Can you unpack this for us?
  4. 9/10 people would prefer to message a business. Why and what are the benefits?
  5. What are the first 3 things you would do after receiving a complaint on Twitter?
  6. People generally expect a response within 24 hours. Do you have any tips for combating slow response times?
  7. What does the ultimate customer care strategy look like to you?

From the CEO Questions:

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Guest Questions:

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We hope the above has provided some useful information.
Join our next #SocialROI Chat next week on
Tuesday, 30th May 2017, 6.00pm EDT.
 

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