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ManageFlitter Podcast - It's a Monkey - Episode 88 Is Now Live!

ManageFlitter Podcast - Episode 88 - Michel Feaster

The latest Episode of the ManageFlitter Podcast is now live and you can listen to it in your browser here or download an MP3 copy of it here.

In Episode 88 we discuss the latest tech news including:

  • Tesla is now worth more than Ford and General Motors.
  • This years best and worst April Fools pranks from the tech industry.

We also interview Michel Feaster, Co-Founder & CEO of Usermind - a customer engagement hub that allows you to integrate customer data and orchestrate actions to deliver a world-class customer experience.

We discuss:

  • How Usermind helps enterprise companies connect disconnected systems to enable better customer experiences.
  • The long term benefits - to companies and customers - of a shift towards subscription based businesses.
  • How customer expectations shift generationally and why companies need to transform and embrace the challenge.
  • Michel’s journey to becoming a Founder & her experience working with Ben Horowitz.
  • The importance of mentors and the positive impact they’ve had on Michel’s career.
  • What it’s like to be a female founder.
  • How and why women struggle with fear and imposter syndrome.
  • Are we becoming too comfortable with failure?
  • The myth of success being limited to Silicon Valley and why we need a 2nd Silicon Valley.

To subscribe to the Podcast you can copy the url https://itsamonkey.com/podcast.rss into your favourite Podcast app. You can also listen to us on iTunes here.

 

The hosts of this Podcast are:

 


Interview Highlights

The other thing I think companies have to keep an eye is that the generational expectations are shifting in a dramatic way. The millennials expect all channels to work. They expect to be able to shift channels on demand and their patience level is so much less. I guess I’m a GenX and even I’m impatient. My Mum will go and stand in line at a store. I will never stand in a line and a millennial not only won’t stand in a line, but if it’s not available online they’re not going to buy it.


Subscription businesses focus on lifetime value. You know the theory behind a subscription business is that you make all your money over time with a customer. You want to overinvest up front because if you can retain a customer for another year, 2 years, 3 years it’s actually disproportionately valuable.

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